Publications

• "Does gender matter? The effect of management responses on reviewing behavior," with Davide Proserpio and Francesca Valsesia [SSRN] [Data and code]  Marketing Science, 40(6):1199–1213 (2021) 

• "Look the part? The role of profile pictures in online labor markets," with Lan Luo [SSRN] [Data and code] Marketing Science (2022)

  • • Media Coverage: WSJ (December 3, 2023), Harvard Business School Working Knowledge (November 7, 2023)

Working Papers

• "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks," with Minkyung Kim, Ishita Chakraborty, and Soohyun Kim [SSRN]

• "Algorithm failures and consumers response: Evidence from Zillow.com," with Runshan Fu, Nikhil Malik, and Davide Proserpio [SSRN]

• "Beyond the Hype: Unveiling the Marginal Benefits of 3D Virtual Tours in Real Estate," with Mengxia Zhang [SSRN]

  • Media Coverage: Harvard Business School Working Knowledge (December 5, 2023), Business Insider (December 14, 2023)

• "Product2Vec: Understanding Product-Level Competition Using Representation Learning," with Fanglin Chen, Xiao Liu, and Davide Proserpio [SSRN]  

  • A shorter version of this paper titled Studying Product Competition Using Representation Learning appears in the proceedings of the 43rd International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR2020), Xian, China.